CAF Training in the Civil Service Agency of the Federation of Bosnia and Herzegovina

Practice details

Name	CAF Training in the Civil Service Agency of the Federation of Bosnia and Herzegovina
Country	Bosnia and Hercegovina - Federation BiH
Programme Component	Danube Governance Hub
Year	2018
Priority Theme	EU Integrations
Topic	EU Integrations
Implementing Organisations	KDZ - Centre for Public Administration Research
Partner Organisations	Civil Service Agency of the Federation of Bosnia and Hercegovina
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Last update	29. 3. 2023 by Admin

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Status

IMPLEMENTED

Objectives and results

The objective of the CAF training in the Civil Service Agency of the Federation of Bosnia und Hercegovina is to

• get a practical overview about the content of CAF
• to be able to introduce quality management with CAF in their organisation
• to be able to integrate the concept of total-quality-management into organisational development
• to gain practical insights on how to implement CAF in cities and municipalities

The results of the CAF Training are, that participants gained practical knowledge and insights

• on the system of the CAF 2013 quality model itself, the scoring system and the self-assessment process
• how to use the CAF for self-assessment and formulating improvement actions
• how to prioritize improvement actions on a short, medium and long-term basis
• how to adjust CAF 2013 to the needs and requirements of cities and municipalities

Implemented activities

• CAF Training on 13th to 14th of September 2018 in Sarajevo
• Preparation of a Memorandum of Unterstanding between the Civil Service Agency of Bosnia and Herzegovina and the KDZ - Centre of Public Administration Research

Further information and contact

Thomas Prorok
Head of the CAF-Center Austria
email. mailto:prorok@kdz.or.at
phone: +43 1 892349218
www.kdz.or.at - www.caf-center.eu
www.facebook.com/KDZ.or.at - www.twitter.com/KDZ_Austria
http://twitter.com/thomasprorok